RETURN POLICY

RETURN & REPLACEMENT POLICY

1. RETURN WINDOW

WE OFFER A 7-DAY RETURN WINDOW FROM THE DATE OF DELIVERY. ANY RETURN REQUEST MADE AFTER 7 DAYS WILL NOT BE ACCEPTED.

2. ELIGIBILITY FOR RETURN / REPLACEMENT

TO BE ELIGIBLE FOR A RETURN OR REPLACEMENT, THE PRODUCT MUST:

PRODUCTS THAT DO NOT MEET THESE CONDITIONS WILL NOT BE ACCEPTED.

3. SIZE & FITTING ISSUES

RETURNS OR REPLACEMENTS ARE ACCEPTED FOR SIZE OR FITTING ISSUES. HOWEVER, ALL RETURN AND RESHIPPING (BOTH UP AND DOWN) SHIPPING CHARGES MUST BE BORNE BY THE CUSTOMER.

4. REPLACEMENT PROCESS

ONCE WE RECEIVE THE RETURNED PRODUCT, IT WILL BE INSPECTED BY OUR TEAM. IF THE PRODUCT PASSES QUALITY CHECK, A REPLACEMENT PRODUCT WILL BE SHIPPED TO YOU.

5. REFUNDS

WE DO NOT OFFER REFUNDS UNDER ANY CIRCUMSTANCES. ONLY REPLACEMENTS ARE PROVIDED IF THE RETURN IS APPROVED.

6. DAMAGED OR DEFECTIVE PRODUCTS

IN THE RARE CASE THAT YOU RECEIVE A DAMAGED OR DEFECTIVE PRODUCT, PLEASE CONTACT US WITHIN 24 HOURS OF DELIVERY WITH CLEAR IMAGES OR VIDEOS.

IN SUCH CASES, THE RETURN AND RESHIPPING COSTS WILL BE COVERED BY US, AND A REPLACEMENT WILL BE ARRANGED AFTER VERIFICATION.

7. SUPPORT & COMMUNICATION

FOR ANY RETURN OR REPLACEMENT QUERIES, PLEASE CONTACT US AT:

EMAIL: LUVYN.IN@GMAIL.COM

PHONE: +91 7356336801

8. FINAL DECISION

THE FINAL DECISION ON ALL RETURNS AND REPLACEMENTS RESTS WITH LUVYN AFTER PRODUCT INSPECTION.